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Customer Services (Help Desk)

Salisbury Group Customer Services

Customer Services (Help Desk)


Salisbury’s Help Desk prides itself on being much more than a Call Centre. Operating 24/7/365 the Salisbury Customer Service Help Desk is capable of managing a variety of calls through our team of friendly and skilled Advisors.

Trained to a high standard, all Help Desk Advisors have an excellent understanding of Facilities Management as well as the importance of mitigating any impact to your facility, your business and most importantly, your people.

Based in Central Milton Keynes, the team manages calls for a number of clients across the UK with differing business requirements, from highly secure facilities to standard office buildings.

Your calls will be answered promptly and each issue logged, handled and completed within agreed Service Level Agreements. We know that in the world of FM, the day does not end at 5pm, and Salisbury is able to manage calls whatever the day or night, whether it is an emergency or a routine task.

Managing risk efficiently and expertly is our speciality, with key considerations being the management of your health, safety, security and business continuity.

Please contact us for a more information about our Customer Services solutions.