HSE at Euston Tower
- Contract name
- Contract duration
- 20 years
- Property type
- Occupancy number
- 3 500
- Health and Safety Audits
- Asbestos Management
- Fire Risk Assessments
Description of the solution
Euston Tower is a large 1970's office block consisting of 36 floors located in northern central London. Proximity to main train stations as well as multitenant characteristic make Euston Tower a frequently visited site. On average over 3000 employees and up to 1500 visitors a day. Largest tenants include HMRC (11 floors) and WS Atkins (10 floors).
- Joined up communication between office tenants, retailers, service partners, FM provider, leaseholder and landlord.
- Old Plant, old building, 6 years of 20-year lease remaining.
- Contractor Management – Key Service Partners, but also tenant contractors.
- The volume of statutory reports, remedials and reactive H&S works – a staff structure to ensure these are carried out.
- Fire Evacuation – 3,000 people over 36 floors, into a busy public square below.
- The Unexpected – Visitor Management and Access Control – Security Arrangements.
- Implementing change in such a large building.
- Asbestos is throughout the building – cable contractors.
- False alarms and bell-tests.
- Cooling Towers and roof-top plant.
How H&S and FM Integration formed
In late 2014, we changed many aspects of the FM operation at Euston Tower – bringing parties together:
- An initial Risk Management meeting was arranged between the leaseholders, the FM provider, and the M&E/Building Fabric service provider,
- Joint Leadership in action – not words: Salisbury Ops Director, QSHEC Director, landlord's Head of H&S, landlord's Project Manager all attended meetings each month,
- A site-specific Risk Register was created – all the concerns, the issues, the potential higher risks were discussed and prioritised with existing controls and agreed actions,
- Organisational change in FM structure at Euston Tower, adjusted Contractor Management,
- Statutory Compliance and Action Management were reviewed weekly,
- Salisbury took on direct delivery of Security and Front of House services from a large multi-national security firm from Feb 2015,
- Head lease-holder financed a number of lifecycle replacement projects, a fire-engineered risk assessment and fire strategy assessment to ensure the effective evacuation.
A Blueprint for creating safe and healthier FM
Leadership and People
- Start with people – the right people around the table, making the right decisions, at the right time
- Leading through action and accountability – blame vs. getting the job done
- Continue with people – stakeholder engagement – through effective tenant meetings, non-email comms, holistic approach to FM
- Competent team – the right team, right attitude, working with M&E, landlords, leaseholders, tenants and neighbours
Site Specific Risk Register
- Create Simple but Effective Risk Registers for your sites
- Track key risks identified through monthly risk meetings
- Severity vs Liklehood = Rating
- Action Management assigned
- Review monthly and re-score
- Improved Planning, Access Control, PTW is proportionate to risk
- Projects are a building project, not a ‘tenant’ project from pre-start to completion – CDM 2015
- Continue and improve relationships further with all stakeholders
- Empower the teams at Euston Tower – FM, Security, M&E, tenant reps, property teams
- Maintain the Risk Register
- Incorporate CDM 2015 into the current M&E and Projects service agreements
- Agree the longer term Euston Tower position with landlords