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Compliance for a national estate

Compliance Case Study

Compliance for a national estate

Contract name
Mapeley STEPS Contractor Limited
Property type
National estate, including modern facilities and listed buildings
Occupancy number
50 000

Description of the solution

Salisbury Group is the service partner to Mapeley STEPS Contractor Limited and as such delivers the full range of FM services on its behalf to every STEPS facility across the national estate. The majority of the clients are UK government bodies, including Her Majesty’s Revenue and Customs and the Valuation Office Agency. In total, we serve approximately 50,000 government employees in 260 properties, proactively managing a preferred supply chain of 175 specialist partners.

The portfolio includes a government headquarters campus, regional office properties, strategic sites, data centres and port/airport sites throughout the UK. Contracted services include planned and reactive maintenance, mechanical and electrical services, statutory compliance, 24/7 helpdesk, cleaning, washroom, window cleaning, pest control, grounds maintenance, security, porterage, reception and concierge, room bookings, mailroom, catering and vending.

Due to the highly varied nature of the buildings and services we provide, compliance is an important concern. Salisbury Group took on this challenge by developing bespoke systems, software, technical expertise and documented processes to manage compliance across the national estate. Our processes have since been accredited to numerous standards, including ISO 9001, ISO 15001 and OHSAS 18001. They meet standards for each respective area, such as SFG20, CIBSE, BICSc and the SIA.

Salisbury Group has a dedicated team of QSHE professionals who are responsible for overseeing, auditing and reporting on compliance in conjunction with our service line managers and directors. We won the 2018 Gold Award from RoSPA in light of our strong safety compliance culture.

The STEPS contract team is supported by our wider senior management team, including our QSHEC Director, Head of HR, Head of Cleaning, Security Operations Director and Engineering and Technical Director, and their teams of qualified managers, such as Technical Operations Managers. These personnel provide unconditional support to our account management teams.

On the ground, we support our people with first class technology, including the IBM Maximo Asset Management System and our in-house safety and incident reporting app, LogIncident. Such systems enable us to proactively monitor and report on compliance on a live basis and provide assurance for our clients.

Benefits to the client

  • Bespoke maintenance regimes depending on the facility and assets

  • First class integrated CAFM and reporting system, linked with on-site tablets and mobile devices

  • Proactive monitoring of full estate compliance

  • Significant cost savings delivered through in-house provision

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