Customer Services

Great customer services that make a lasting impression

We provide our clients with a professionally managed and high quality help desk through our Customer Service Centre based in Milton Keynes.

Every member of our team is trained to WorldHost-accredited standards of customer service. This means that you will always be communicating with someone who cares.

Our service is available 24 hours a day, every day of the year. No matter the challenge, we’re there to help.

If you’re an existing client and you want to contact our helpdesk, please call 0845 450 4303 or email clienthelpdesk@salisburygroup.com

Ready to reach out and talk?

Please contact us for more information about our services.

Contact us

Quotes

Our people make the difference - here's what we hear about them

"Their resilience to adapt to any change, take on additional workload and always ensure that they are performing to the best of their ability, has been a joy to see."

Comment on Salisbury’s customer service team

"She's never too busy to take a call or help out with an urgent request."

Regarding one of our help desk managers

"During an absence, he stepped up and helped orientate the team, staying late to ensure tasks were completed, updating other managers within the office without prompting and even treating the team to snacks and treats to keep up their morale. He has shown buckets full of professionalism, integrity and passion for both the job and his colleagues over the last week."

Praise for a customer services advisor

Beyond the standard help desk

Transforming customer service outcomes

We know how it important it is to have a proactive approach to customer services. That’s why we don’t just provide a market-leading reactive service for emails and calls, but we proactively use our Customer Service Centre to look for continuous improvement. Indeed, our Customer Service Centre goes beyond the role of a standard help desk by acting as a strategic monitoring function for our operational activities.

We use sophisticated customer satisfaction processes to collect and analyse information from our users. This means we are always looking to improve on service quality. We meet every three months with our client leads in order to gather objective feedback independent of the on-site team – part of our 360° approach to account management.

Our WorldHost-trained agents are warm, friendly and knowledgeable about your facilities. By giving them a high level of understanding about each building and service line, they help our account management teams to track the progress of tasks to completion and use trend analysis techniques to review our service efficiency. This is just one of the ways we enhance overall value for money.

Customer Services

In numbers

24/7

availability

6,855

calls per month

100%

calls answered in 15 seconds

Case Study

World-beating satisfaction for a global leader in personnel

Salisbury won a contract to provide FM services to Page Group‘s 13 nationwide sites in 2016. Page Group is a major recruitment business operating across 25 disciplines employing over 7,500 people in 36 countries.