Reception and Concierge

Outstanding visitor experiences that reflect the quality of your brand

A hotel-level reception service that delivers a lasting impression – we take it personally.

Creating a positive and lasting first impression is invaluable to the perception of the staff, guests and customers who visit your buildings. This is at the core of our reception and concierge service. We offer a fully managed front-of-house provision that is professional, welcoming and supportive of your company brand and values.

Our reception and concierge teams are trained to a WorldHost-certified levels – a world-class customer service standard which means every day, we deliver a truly memorable service to your guests and employees.

Professional welcome, concierge, call management, room bookings, car park management – whatever your requirements, we’re there to help with a warm smile.

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Quotes

Our people make the difference - here's what we hear about them

“She continually delivers services to the highest of standards to our clients, above and beyond the expectations of her role.”

About a member of the front-of-house team

"Since joining the team, she has exhibited outstanding customer service to our customers. She has dealt with all scenarios in a prompt and pleasant manner, but most importantly with the upmost of professionalism, thus clearly demonstrating a positive image of Salisbury."

Comment about one of our reception and concierge team

"She always helps out where she can and gets the job done very well. She's a great help. Great team spirit."

Feedback from the client on site

We take visitor satisfaction personally

Each guest is greeted by a happy and welcoming professional. Our people are knowledgeable about your business, brand, building layout, facilities and logistics – meaning any visitor query can be can be resolved.

Our service is typified by professional and courteous conversations with guests, who are shown to waiting areas and offered refreshments. Our front-of-house teams work closely with the security teams to ensure a high level of vigilance and awareness for any threat to buildings or people. They are also trained to deal with special requirements and safety measures.

Our teams are trained to enhance your building user experience with an attention to detail. We ensure your areas reflect seasonal changes, enhancing the visitor environment.

We work with many of the latest technology and visitor management systems and bring forward new concepts that can enhance the customer experience and reduce waiting times. Good technology enables our people to focus on what they do best: providing a personal touch.

 

Reception and concierge

In numbers

5

star service

19

languages spoken

100%

receptionists trained in WorldHost customer service

Case Study

5 star welcome at Euston Tower

Euston Tower is a skyscraper facility in central London. It houses multiple tenants and as much as 10,000 office workers on over 30 levels. We operate a total facilities management contract at the site, meaning we provide the full range of hard and soft services.