Getting the solution (Carpet)right
Salisbury provides full mechanical and electrical (M&E) engineering services to over 350 Carpetright stores nationwide – the UK’s largest retailer of carpets, flooring and beds.
Our services include both PPM and reactive activities. We also complete projects and attend sites on an ad hoc basis whenever required, utilising our national mobile engineering team. We dynamically schedule our people using the power of our market-leading CAFM system, which has been integrated with the smart devices we provide to our engineers.
Real benefits for the client
An important function of our operation is our contract-trained account support personnel, who support the engineering team to fully understand what Carpetright needs and what its site managers require on a week-by-week basis. This is an important part of our commitment to be a responsive and high quality service partner to our client.
We also created a tailored approach to managing requests from Carpetright’s stores in line with the client’s overall strategic objectives. This means we are actively supporting them to improve customer experience, achieve best value and enhance employee engagement.